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Student Welfare

Student Assistance is a support service focused on the well being of Texas A&M University students. Designated professional staff members on the Division of Student Affairs Critical Incident Response Team (CIRT) and in the Department of Student Life are trained to provide Texas A&M University students guidance, resources, and support when dealing with personal struggles, managing crisis situations, and/or handling emergencies. Students and their families can look to Student Assistance Services as a professional source for individual consultation and connection to Texas A&M University campus resources, programs and services. To access these services, please contact Student Life at (979) 845-3113.

Student Assistance Services can offer the following examples of guidance, resources, and support to students experiencing academics, physical, and social/emotional challenges.

Academic Support
Class Absence Notification
Students may find themselves missing classes due to an emergency situation. The Class Absence Notification process is designed to serve as an easy central point of contact for students who need their professors notified of their absence. Upon the request of student, the Department of Student Life notifies the student’s academic college of the absence. The academic college then contacts the individual instructor(s) with the information provided. Students will need to provide a student id number, email address, dates of absence, and reason for absence when they request a class absence notification. Students are also responsible for following up with their individual faculty members to make-up any graded assignments missed during their absence from campus. The Class Absence Notification process does not constitute a University excused absence. Texas A&M University Student Rule 7 outlines the University’s policy on class attendance.

Academic procedure resource and REFERRALS
Students often need some outside assistance in making decisions about continuing courses, withdrawing, refund schedules and deadlines. The Department of Student Life Student Assistance Services specialist can provide guidance on institutional rules and procedures, as well as connect students to appropriate academic staff for specific college knowledge and procedures.

Social/Emotional Support
Personal Health Resources
Emotional recovery and behavior support is essential to overcoming personal obstacles. Texas A&M University provides many student resources to meet individual needs and aid in student success. Departments and services such as Student Counseling Services, Alcohol and Drug Education Programs, Women’s and Gender Equity Resource Center, Student Health Center, and Disability Services are designed to assist students with emotional and physical support. Student Assistance Services in the Department of Student Life and the Critical Incident Response Team can assist with connecting students to professionals as appropriate or as needed.

Communication and Coordination of needs
When requested by the student, Student Assistance Services can communicate information regarding the student’s particular situation to roommates, student organizations and advisors, and/or employers. In addition, the Student Assistance Services staff can serve as a point of contact related to assisting families with accommodations, gathering resource information, and answering questions about University policies.

Physical Support
Accommodations
When a student has been injured or displaced, Student Assistance Services can help connect students to Texas A&M University services that accommodate students with temporary or permanent disabilities. For example, Disabilities Services can help students arrange academic accommodations related to temporary and permanent disabilities. For students living on campus, Residence Life can assist with accessible living arrangements. For students living off campus, the Department of Student Life Off Campus Student Services can assist and advocate in arranging appropriate accommodations.

To contact the Department of Student Life Student Assistance Services for assistance with these or other issues, simply call (979) 845-3113 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday or via e-mail at studentlife@tamu.edu. In the event of an after-hours emergency, the Student Affairs Critical Incident Response Team may be contacted through the University Police Department at (979) 845-2345.

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